SupportCategory: Jollyany - WPsocial media Creation fails
merciszerviz asked 48 years ago

Greeting!
I bought a WordPress platform Jollyany theme. However, the social media section does not work on topic options:

  1. For example, the set for example facebook will only appear in the header until I’m in the social media setting as I remove a new page, for example, adding a new page, the icon disappears from the header, and when I go back to the settings, I see the set data disappeared.
  2. no additional social media can be added, only the default 2 can be edited.
    Please help!
    Hi, Jani
15 Answers
support Staff answered 2 years ago

Hi,
Sorry for the issue can you show me the issue with the help of a screenshot or a video recording.So i can figure out the issue.
Thanks!!

merciszerviz answered 2 years ago

Welcome!
I sent a sharing on the screen uploaded to google drive.
Hi, Jani

support Staff answered 2 years ago

Hi,
We did not get the file, please share a link to that so we can figure the issue.

support Staff answered 2 years ago

Hello,
I saw your problem, can you send your website credentails to us so we can diagnose and fix your issue.
Thanks!!

merciszerviz answered 2 years ago

Why do not they help?

merciszerviz answered 2 years ago

There is another problem: on the mobile phone, the submenus at the bottom of the menu can no longer be seen and selected. Is this a mobile-friendly template?

support Staff answered 2 years ago

I have asked for your website login info… Username and password

support Staff answered 2 years ago

Hi,
There is no video file exist on the link you provided, and these credentials are not even working.

merciszerviz answered 2 years ago

Dear Support!
I made a mistake 2 weeks ago. I’ve uploaded the video 1 week ago and thought that they watched it and removed it. That’s why I asked in a separate topic that this template has no support, because the 6 months subsidy will be enough for this one mistake that I have bought from you. This is not a fair procedure. User name and password work perfectly, I’ve tried it.
Hi, Jani

support Staff answered 2 years ago

Hi,

We can probably help if you will cooperate with us.

Thanks!!

merciszerviz answered 2 years ago

Dear Support!

I entered the login details. When do they enter?

Thanks

support Staff answered 2 years ago

Still didn’t get the login details,how can i check without them

merciszerviz answered 2 years ago

welcome!

When will the bug fix it? I sent the login 2 weeks ago and I wrote my last post 1 week ago, which was not answered yet.

Thanks

merciszerviz answered 2 years ago

so I open a new ticket every time because you do not answer or fix the bug. I have already sent login information 3 times. You are not correct! 🙁

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