SupportCategory: Jollyness - WPIssue with VC
nwoolley asked 46 years ago

Hi,
I have several issues with visual composer:
1 The backend of VC is not outputting my settings such as background colour borders etc.
2 The colorwheel selection window is overlapping the hex code field and I am not able to select the colour
I have uploaded some screenshots for you to see the issue so please follow the link:
http://imgur.com/a/piFD9
Hope you can help,
Many thanks,
Nicole.

Question Tags:
5 Answers
0212895355714 answered 4 years ago

Hi Nicole,
Most likely you just need to update Visual Composer to its latest version 4.11.2. Please, delete it from Plugins section and instal again from Appearance>Install Plugins. There will be installed the latest version.
Thanks!
Best regards,
Anna

nwoolley replied 4 years ago

Hi Anna, thanks for your reply. The version I have is 4.11.2.1 so I believe it is up to date.

Any other ideas?

Thank you.

nwoolley replied 4 years ago

Hi Anna, thanks for your reply. The version I have is 4.11.2.1 so I believe it is up to date.

Any other ideas?

Thank you.

nwoolley replied 4 years ago

Hi Anna, thanks for your reply. The version I have is 4.11.2.1 so I believe it is up to date.

Any other ideas?

Thank you.

0212895355714 answered 4 years ago

We don’t experience this issue on our development site. So it would be great if you could provide us link to your site and your wp-login credentials, so we could take a closer look at this issue. You can create a private ticket at this forum with the credentials or write us an email to info@crumina.net
Thanks!

0212895355714 answered 4 years ago

Hi Nicole,
Thank you for details! However, I noticed that you accidentally submited a ticket in Jollyness-WP category, instead of Jollyany. The thing is that our team developed Jollyness theme, therefore we cannot support you on your theme.
Please, create another ticket in Jollyany department, so the original author could help you with this issue.
Thanks!
Best regards,
Anna

nwoolley replied 4 years ago

There are 2 categories I can raise a ticket in… Jollyany WP and Jollyany HTML5. I am using Jollyany for wordpress so it only seems logical to open the ticket here surely?

Otherwise please can you send me a link where I should raise this?

Thanks.

nwoolley replied 4 years ago

There are 2 categories I can raise a ticket in… Jollyany WP and Jollyany HTML5. I am using Jollyany for wordpress so it only seems logical to open the ticket here surely?

Otherwise please can you send me a link where I should raise this?

Thanks.

0212895355714 answered 4 years ago

Hre is the link to Jollyany WP category https://www.jollythemes.com/support/category/jollyany-wp/ You can submit a ticket there.
Thanks!

nwoolley replied 4 years ago

Sorry I’ve just noticed I posted it in the wrong theme… My bad!

Thanks for your help.

nwoolley replied 4 years ago

Sorry I’ve just noticed I posted it in the wrong theme… My bad!

Thanks for your help.

0212895355714 answered 4 years ago

No problem 🙂

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