SupportCategory: Jollyness - WPCannot Visit Site, or Appearance -Customize my site, when Crumina Jollyness Theme Extension plugin is activated
AnnH asked 47 years ago

Hi. I recently installed Jollyness for WordPress and the demo data. When I try to Visit Site from the WordPress dashboard, or Appearance > Customize, I only get the animated blue circle (Jollyness blue with a smaller white circle inside) that indicates it’s loading. It never finishes loading, even many minutes later.
If I temporarily switch to the Twenty Seventeen theme, the site loads and displays instantly.
If I deactivate all plug-ins, Visit Site and Appearance – Customers do load but much of the page is shown as code.
I tried many combinations of my installed plugins and determined that the site will Preview or Appearance – Customize as long as the Crumina Jollyness Theme Extension plugin is deactivated – but it doesn’t preview properly, i.e. there’s a bunch of code, the margins are incorrect, and other layout problems.
If the Crumina Jollyness Theme Extension plugin is activated, then I only get the animated blue circle and nothing ever loads.
(However, if Crumina Jollyness Theme Extension plugin is activated, and I am editing a page, I can Preview the page properly from there. If I then deactivate that plugin and go back into that page, the page Previews incorrectly with code on the page, incorrect margins, etc., as described above.)
How can I get my site to display properly with Customize and Visit Site? Thanks.

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4 Answers
0212895355714 answered 4 years ago

Hi,
Appearance>Customize section is disabled for Jollyness theme. Even if it load for you, the options don’t work from there. All customization options are located in Appearance>Theme options section instead.
Best regards,
Anna

AnnH answered 4 years ago

Hi. That’s also something I needed to better understand, thanks.
But my main question is how do I preview the site as I work on it?
If I make some changes and then I want my client to visit the site to review and comment on the changes, normally I would give my client a link to the staging site URL. Or if they’re a WordPress user they can click the small house icon in the upper left corner of the WordPress dashboard (immediately to the right of the W circle logo), and under that click Visit Site. However with Jollyness, these only display a white screen with the blue animated Jollyness loading circle that never finishes loading. -Ann

AnnH answered 4 years ago

Could someone answer my open question above about how do I preview the site?
Thanks.

0212895355714 answered 4 years ago

Hi Ann,
Sorry for delay! Apparently there is some javascript error that needs to be eliminated. Please, provide us with link to your site, your WordPress admin login and password and your FTP access credentials. You can send them to our support email info@crumina.net
Best regards,
Anna

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